HomeAbout usContact

Language

Terms of Service

Terms and conditions for using our services

Last updated: September 30, 2026

The German version of this policy is the only legally binding version.

Acceptance of Terms

These Terms and Conditions govern the use of our services and contracts between InvisibleX and consumers or business customers, unless otherwise agreed individually. The version provided to you at the time of conclusion of the contract shall apply. A later version applies if it is validly incorporated under the clause “Changes to these Terms” or if you expressly accept it, in particular when you first use or resume use of optional services such as email aliases. Mandatory statutory provisions, in particular consumer protection law, remain unaffected.

Changes to these Terms

We may change these Terms for existing contracts only if there is a valid reason. We will not use this clause to shift the contractual balance unreasonably to your disadvantage or to change essential performance obligations. In particular, we will not use it to change the price or to introduce additional charges for services already agreed. A valid reason exists in particular if

  • laws, regulations, or supreme-court case law change and the Terms must be adapted,
  • a gap in the Terms arises that unreasonably impairs the contractual relationship,
  • we introduce new optional services or features, or adapt existing services for technical or security reasons, without changing the essential character of the contract,
  • an adaptation is necessary to prevent misuse or to protect the integrity and operation of our services.

We will notify you of the amended version and of the material content of the change in text form, usually by email to the address on your account, and will give you a reasonable period before the change is due to take effect. That notice will state the effective date and inform you of your right to terminate. You may terminate the contract until the change takes effect, without notice and without additional cost, with effect from the date of the change. If you do not object to the change and do not terminate the contract by that date, the new version is deemed agreed from then on. We will draw your attention to this in the change notice.

Independently of the procedure above, amended or supplementary terms may apply to a newly added or newly used optional service if you expressly accept that service and the terms that apply to it. Mandatory statutory provisions remain unaffected.

Description of Our Services

InvisibleX offers services to support adult users in identifying, documenting, and asserting deletion and data protection requests against data brokers and comparable entities. Our services include organisational support for preparing, transmitting, and following up such requests. Where included in your plan and available for your account, the subscription also includes optional email aliases. A specific outcome, in particular final deletion by each individual recipient or delivery of every alias message, is owed only where expressly agreed. Our services include in particular:

  • Identifying relevant data brokers and comparable recipients
  • Preparing and submitting deletion or privacy-related requests on your behalf where agreed
  • Monitoring status updates and documenting the progress of requests
  • Optional email aliases that forward to a destination inbox you verify

Email aliases

Where included in your plan and available for your account, you may use optional email aliases as part of the subscription. The service consists of forwarding incoming messages to a destination inbox you verify and of letting you reply to forwarded messages so that the other party sees the alias address. It is a telecommunications service that forms part of the subscription; it is not a mailbox, not a guaranteed delivery service, and not a separate contract. A specific outcome, in particular receipt, delivery, or integrity of every message, is not owed.

  • Aliases only forward mail. You cannot sign in with the alias address. You cannot start new conversations from an alias; replies are possible only to messages previously forwarded to you and only from the verified destination inbox while the alias is active.
  • Use requires an active paid subscription. If the subscription ends or is suspended, or an alias is deactivated, incoming messages are discarded and are not delivered later.
  • Messages may be delayed or not delivered, in particular if they fail spam or virus checks, exceed attachment size or count limits, hit sending limits, fail sender authentication, encounter technical faults, or are rejected by receiving systems. Discarded messages cannot be recovered.
  • You may use the service only for lawful purposes. In particular, sending or forwarding spam, phishing, malware, or unlawful content, and using alias addresses to deceive or to circumvent blocks, is not permitted.
  • You may only verify a destination inbox that you are entitled to use. The destination must not itself be an alias address of this service. You are responsible for whom you share an alias with and for the content you send via the alias.
  • Alias addresses are assigned for your use; they are not transferred to you and are not portable. Addresses that have already been issued are not assigned again after deactivation or the end of the contract.
  • Do not use aliases for time-critical or especially important notices, in particular communications with authorities, courts, banks, insurers, or medical providers.
  • The content and circumstances of communications that pass through the alias service are protected by telecommunications secrecy. We process them only as far as needed to provide and secure the service. We do not promise that no one can technically access messages in transit, nor confidentiality at the destination inbox or for incoming connections without TLS.

For delayed, filtered, or undelivered alias messages we are liable only in accordance with the limitation of liability in these Terms. We process message contents only as far as needed to provide and secure the service, and we do not use them for advertising or for deletion requests to data brokers. Staff may take knowledge of this only to the extent required.

Family plan

The family plan is a plan of our subscription with which the person who takes out the subscription (main account) can have up to four further people (members) protected through their subscription. The main account alone is the contracting party of the paid subscription. When a member creates their account, a separate user agreement, free of charge for the member, is concluded with them, to which these Terms apply. Price, term and billing period are shown in the order summary. In addition:

  • Members must be adults. The main account may only invite people who are adults and have agreed beforehand to receive the invitation by email. Joining is possible only through the personal invitation link. It is valid for 24 hours, can be used only once and must not be passed on to other people.
  • New users and holders of an existing InvisibleX account can join a family. An existing account can only join once its own subscription has ended; if a subscription is still running for the invited address, the main account only learns when inviting that an invitation is currently not possible. Each person can belong to only one family plan at a time.
  • Each member has their own account, grants their own power of attorney and receives their own deletion requests within the scope of the Personal plan. The obligations under "User obligations" apply to each member personally.
  • Only the main account manages the subscription. Only the main account can pay, cancel, switch plan or billing period, and invite or remove members. Members can neither cancel nor change the subscription.
  • For each member the main account sees name, email address and joining date, but not the power of attorney, the member's deletion requests or other personal data. Details are set out in the privacy policy.
  • The main account can remove a member at any time without giving reasons. Members can leave the family plan at any time in the dashboard. In both cases the member's account continues as a standalone account without a subscription and the place becomes free again; this does not give rise to a pro-rata refund.
  • If the family plan ends or is suspended, or if the main account switches to another plan, protection ends for all members at the same time; no new deletion requests are then sent for them. Members stay assigned to the family until they leave or are removed, and are protected again as soon as the main account renews the family plan.
  • The family plan is intended for private use. Reselling places or providing them against payment is not permitted. Vouchers apply to the family plan in accordance with their respective conditions.

The voluntary 30-day return guarantee and the statutory right of withdrawal for the paid subscription belong to the main account. Members' statutory consumer rights under their own user agreement remain unaffected.

Voluntary 30-day refund guarantee

In addition to the statutory right of withdrawal, we grant consumers a voluntary 30-day refund guarantee from the date the contract is concluded. This voluntary guarantee applies exclusively to new customers entering into their first contract with InvisibleX. It can be claimed exclusively by email to [email protected]. Where possible, please use the email address used for the order and include your name as well as order or contract details. Your statutory withdrawal and consumer rights remain unaffected.

User Obligations

As a user of our services, you agree to:

  • Provide accurate and current information
  • Maintain the confidentiality of your account credentials
  • Use our services only for lawful purposes
  • Not attempt to disrupt or compromise our services or infrastructure
  • Not misuse the email-alias service and not send unlawful content through it

Intellectual Property

The content, texts, graphics, logos, databases, software elements, and other works made available on our website and through our services are protected by copyright or other rights. Unless expressly permitted otherwise, such content may only be used within the scope of the ordinary use of our services.

Limitation of Liability

We are liable without limitation in cases of intent and gross negligence, for injury to life, body, or health, and under mandatory product liability law. In cases of slight negligence affecting essential contractual obligations, our liability is limited to the foreseeable damage typical for the contract. In all other cases, liability for slight negligence is excluded. Statutory rights, in particular under the GDPR and mandatory consumer protection law, remain unaffected.

Termination

Contracts for ongoing services may be terminated by you in accordance with the term and billing period agreed at the time of conclusion of the contract. The right of both parties to terminate for good cause remains unaffected. We may in particular suspend access or terminate the contract for good cause where you misuse our services, use them unlawfully, or materially breach these Terms. When the subscription ends or in the event of misuse, the email-alias service ends; incoming messages are then discarded. Alias addresses that have already been issued remain reserved. Any statutory claims already accrued remain unaffected.

Governing Law

The laws of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods, unless mandatory consumer protection law provides otherwise. For consumers, this choice of law applies only to the extent that it does not deprive them of the protection granted by mandatory provisions of the country of their habitual residence. Statutory places of jurisdiction remain unaffected.