Refund Overview
At InvisibleX, we want you to be completely satisfied with our services. If you're not satisfied for any reason, we offer a fair refund policy. Please read this policy carefully to understand your rights and obligations.
Refund Eligibility
You may be eligible for a refund under the following circumstances:
- You cancel within 14 days of purchase (statutory right of withdrawal)
- We are unable to provide our promised services
- You experience technical issues that we cannot resolve
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at [email protected]
- Provide your order number and reason for the refund request
- Our team will review your request within 2 business days
- If approved, the refund will be processed to your original payment method
Refund Timeframe
Once your refund is approved, it will be processed to your original payment method within 5-10 business days. Please note that depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account.
Refund Exceptions
Refunds may not be available in the following cases:
- After the 14-day withdrawal period has expired, unless there are exceptional circumstances
- Once our services have started and you have explicitly agreed that we can start performing services before the withdrawal period has expired, and you have confirmed that you are waiving your right to withdraw
- If our services have already been fully performed and completed
Contact Us
If you have questions about our refund policy, please contact us at [email protected] or use our contact form.